Customer First Assurance: We understand that travel plans can change unexpectedly. Our cancellation policy is designed to be clear, transparent, and fair, balancing traveler flexibility with vendor commitments.
1. Scope & Applicability
This Cancellation and Refund Policy applies to all bookings made with ASV TOURS, including:
- Curated Domestic Tour Packages (e.g., Goa, Kerala, Kashmir, Himachal Pradesh, Ladakh, Rajasthan, etc.)
- Curated International Tour Packages (e.g., Bali, Thailand, Dubai, Singapore, Malaysia, Vietnam, Maldives, Switzerland, etc.)
- Customized & Private Journeys, Honeymoon Packages, and Group Itineraries
- Hotel Accommodations, Private Transfers, and Sightseeing Services arranged through asvtours.com or our travel desk
2. Booking Confirmation & Payment Terms
To confirm and secure any journey with ASV TOURS:
- Initial Booking Deposit: A minimum advance deposit of 25% to 50% of total tour package value is required to block accommodations, private vehicle transfers, and guided experiences.
- Balance Clearance: The remaining balance must be cleared at least 15 days prior to the departure date (or 30 days prior during peak festive dates and international journeys).
- Failure to pay balance amounts on time may result in cancellation of reservations subject to standard cancellation charges.
3. Standard Cancellation Slabs & Refund Schedule
If you need to cancel your trip, cancellation fees are calculated based on the date we receive formal written notice prior to the scheduled tour departure:
| Cancellation Notice Period |
Cancellation Fee |
Eligible Refund |
| 30 days or more prior to departure |
10% administrative fee |
90% Refund or 100% Credit Note |
| 15 to 29 days prior to departure |
30% of total package cost |
70% Refund |
| 7 to 14 days prior to departure |
50% of total package cost |
50% Refund |
| Less than 7 days / 0–6 days prior to departure |
100% of package cost |
No Refund |
| No-Show or Early Departure |
100% of package cost |
No Refund |
*Note: Refund calculations are applied against the total tour package cost, excluding non-refundable components specified below.
4. Non-Refundable Components & Third-Party Bookings
Certain third-party components follow strict supplier terms and cannot be refunded regardless of when the cancellation is made:
- Flight & Train Tickets: Subject to airline and railway cancellation guidelines and fare rules. Applicable airline cancellation fees and service charges apply.
- Peak Season / Holiday Bookings: Bookings during peak holiday windows (e.g., Diwali, Christmas, New Year week, Pushkar Fair, Cherry Blossom season) are non-refundable once confirmed by hotels.
- Permits & Entry Passes: Special inner-line permits, wildlife safari passes, and monument entry tickets that are non-transferable and non-refundable by government authorities.
- Visa Fees: Any visa processing and consulate fees incurred are strictly non-refundable.
5. Date Modifications & Rescheduling
We provide flexible rescheduling options whenever feasible:
- Standard Rescheduling: Date modification requests submitted 21 days or more prior to travel are permitted with zero ASV TOURS modification fees (one complimentary date change per booking).
- Seasonal Rate Differences: Any difference in hotel tariff, seasonal vehicle rates, or flight prices for the new travel dates must be borne by the traveler.
- Short Notice Rescheduling (Within 15 days): Handled on a case-by-case basis subject to hotel and vendor approval.
6. Cancellations by ASV TOURS / Force Majeure
In the unlikely event that ASV TOURS must cancel or alter a tour due to events beyond our reasonable control (such as severe natural calamities, extreme weather conditions, government travel advisories, pandemics, or civil unrest):
- You will be offered an immediate choice of:
- Option A: Full 100% Travel Credit Voucher valid for 12 months for any domestic or international destination.
- Option B: Rescheduled departure dates for the same journey without any penalty.
- Option C: A direct refund minus only unavoidable, non-recoverable supplier costs already disbursed to local partners.
- ASV TOURS is not liable for incidental or consequential expenses incurred by travelers, such as personal equipment, independent flight bookings, or visa fees.
7. Refund Processing Method & Timeline
All refund requests follow a structured, auditable process:
- Approval: Refunds are reviewed and approved by our accounts desk within 2 business days of receiving the written cancellation request.
- Disbursement: Approved refunds will be processed back to the original source account (UPI, Net Banking, Credit/Debit Card) or via NEFT/RTGS bank transfer.
- Timeline: Funds typically reflect in your bank account within 7 to 10 working days following banking network settlement cycles.
- A detailed refund statement with transaction reference will be emailed to your registered address.
8. How to Request a Cancellation
To initiate a cancellation or refund request, please notify us in writing using either of the following official channels:
- Email: Send an email from your registered email ID to asvtours9@gmail.com with your Booking Reference ID, traveler names, and reason for cancellation.
- Phone / WhatsApp Concierge: Contact our travel support team at 88866 48494 or WhatsApp +91 88866 48494 for immediate assistance.
9. Registered Office & Contact Information
For any queries or escalations regarding cancellations, payments, or terms of service, reach us at:
- Company: ASV TOURS
- Email: asvtours9@gmail.com
- Phone / WhatsApp: +91 88866 48494
- Office Address: Flat No: 502, Nagarjuna Paradise, Sai Baba Road, Chaitanya Puri 3rd Line, Guntur, Andhra Pradesh — 522007
Last updated: September 2026 — Applicable to all ASV TOURS bookings and journeys.
